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Learning Achievement Tools (LAT) Resources for Students


There is an issue with the LAT timestamp for assignment submissions. The time will be correct in Blackboard. We are working with Watermark support to correct the issue. 


LAT Access

LAT is accessed via a link in your instructor's Blackboard Course. You must use either Chrome or Firefox web browsers. 

If you determine you need to email for support, please be sure to include screen shots of your issue. 

Please note that the new Blackboard Duo authentication process make create issues when logging into LAT. Please review the Duo Troubleshooting Guide for assistance. Also, for best results, log out of LAT when you are done uploading assignments (click on the purple apps square in the upper right corner) and log out of Blackboard after each session. Don't just exit the browser tab. 

Help Documentation

Visit the UHCL College of Education YouTube channel where you will find our Taskstream LAT How-To Video Playlist with helpful video's for submitting work in LAT. 

Helpful Hints and Fixes

UHCL SUPPORT CENTER IS UNABLE TO ASSIST WITH LAT ISSUES. They do not have access to the system. Please find your specific issue below for support contact information. 

  • NOTE THAT DURING THIS TIME OF UNUSUALLY HIGH BLACKBOARD AND LAT VOLUME you may receive an assignment not mapped error, a login timeout error, a browser cookie error (even though browser cookies are on), and several other weird errors. Please clear your browser cache, make sure you are using only Chrome or Firefox to access LAT. These errors should clear after a few attempts to login in. If not, please contact Watermark Support at the email or number below. 

  • Access LAT only through your Blackboard course using only Chrome or Firefox browsers and turn off Pop-up Blocker.
    • Blackboard integration to LAT is not supported on Safari, IE, or Edge. 
    • Using an unsupported browser will result in a timeout or session expired message.
    • If you are not using Chrome or Firefox you may get an error stating: "Authentication is possible but has failed or not yet been provided."
  • If you have two UHCL email accounts (student and employee) please make sure you ONLY use your student account to log into Blackboard to access your LAT assignments. 
    • While you can access your courses using either email, it creates an account error issue in LAT and will disable one of your emails from access to LAT. 
    • Contact Watermark Support so they can correct your accounts in the system.
  • If you receive an error that says: "Your program coordinator or instructor has not yet identified the Evaluator to our system. Please contact your Program coordinator or instructor for more information," please contact your instructor and ask them to please log into LAT via the Blackboard tool link in your course shell to activate their account.
    • This error means that your instructor has not yet logged into LAT and does not have an account created to evaluate your work.
  • If you receive an LTI 1 error, please contact Watermark LAT support (below). 
    • Due to past licensing processes, some students may have a duplicate account in the system that needs to be disabled.
    • This error may also appear if you have recently changed your name with the university system, but have the same email address. 
  • For any login errors not identified above, please call Watermark LAT support (below).
    • The Planning and Assessment Office and OIT Support are unable to assist with account login issues. 
  • Not all courses are currently linked to LAT for assignment collection and assessment. Be sure to check with your course instructor to clarify which assignment(s), if any, need to be uploaded in LAT through the Blackboard course.
    • If there are no assignments in LAT for your course, you will see this message: 

      Currently there is  no Taskstream assignment available for this course. Please contact your course instructor if you know this to be incorrect.

  • When emailing the COE Planning and Assessment office for help with LAT, please include the course rubric, number, and section (e.g. ECED 1314 section 2) plus a screen shot of the error message or issue in LAT. 

    • Please note that OIT support cannot assist with LAT problems. They do not have access to the system.

Contact Information

Technical Help

For technical support for LAT, including login, account, and missing uploaded, please contact Watermark Support:

Email: help@taskstream.com (Be sure to include a screen shot of the issue in the email. 

Phone: 1-800-311-5656

Missing Course/Assignments

If your course or assignment is missing, please contact Michelle Lane, Director of College of Education's Planning and Assessment:

Email: lanem@uhcl.edu
Phone: 281-283-3602

Contact

  • College of Education Planning and Assessment

    Phone: 281-283-3602
    coeassessment@uhcl.edu

    Bayou Building 1231
    2700 Bay Area Blvd, Box 188
    Houston, TX 77058-1002